Frequently Asked Questions
Welcome to Krafted Kitchen! Below are answers to some of the most frequently asked questions about our products, orders, shipping, payments, returns, and refunds.
Orders
How can I place an order?
Simply browse our products, add the items you would like to purchase to your cart, and proceed to checkout. Enter your shipping and payment information, then complete your order.
You will receive an order confirmation by email after your order has been successfully placed.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible.
We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.
How can I check my order status?
Once your order has been shipped, you will receive a tracking number by email. You can use the tracking information to monitor your shipment.
Please allow up to 48 hours for tracking information to become active after your order has shipped.
Shipping
Where does Krafted Kitchen ship?
We currently ship to addresses within the United States.
International shipping is not currently available.
How long does shipping take?
Orders are generally processed within 1–2 business days after payment has been successfully received.
Our available shipping options are:
- Standard Shipping: 5–8 business days — $4.50
- Express Shipping: 3–5 business days — $10.00
Delivery estimates begin after your order has been processed and shipped.
Will I receive a tracking number?
Yes. Once your order has shipped, we will send a tracking number to the email address provided at checkout.
Please allow up to 48 hours for tracking updates to appear.
Can my delivery be delayed?
While we work with our shipping partners to provide timely delivery, occasional delays may occur due to severe weather, carrier disruptions, public holidays, high shipping volumes, or incorrect shipping information.
If your shipment is unexpectedly delayed, please contact our customer support team for assistance.
What if I entered the wrong shipping address?
Please contact us immediately if you notice that your shipping information is incorrect.
We cannot guarantee that an address can be changed once your order has entered processing or has been shipped.
Payments
What payment methods do you accept?
We accept the payment methods displayed at checkout, which may include major credit and debit cards such as Visa, Mastercard, American Express, and Discover.
Other payment options may also be available depending on your checkout settings and location.
Is my payment information secure?
Yes. Payments are processed through secure payment processing systems.
For your security, never send your complete card number, security code, or other sensitive payment information through email or live chat.
What currency are your prices displayed in?
Our prices are displayed in U.S. Dollars (USD) unless otherwise stated.
The final order total, including applicable shipping charges and taxes, will be shown at checkout before you complete your purchase.
Why was my payment declined?
A payment may be declined for several reasons, including incorrect billing information, insufficient funds, or an issue with your card issuer or payment provider.
Please verify your payment information or try another available payment method. If the problem continues, contact your payment provider.
Returns & Refunds
What is your return policy?
Eligible purchases may be returned within 30 days of delivery, provided the item meets our return requirements.
The item should be unused, in its original condition, and returned in its original packaging whenever possible.
Are returns free?
Yes. For approved eligible returns, we provide a prepaid return shipping label via email.
There are no return shipping fees or restocking fees for approved returns.
How do I request a return?
Contact our customer support team with your order number and the reason for your return.
Once your return request is reviewed and approved, we will provide the necessary return instructions and, when applicable, a prepaid return shipping label.
How long does it take to receive my refund?
Once we receive and inspect your returned item, we will notify you whether the return has been approved.
Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide your order number and, when applicable, clear photos of the item and packaging. We will review the issue and work with you to resolve it.
Are there any items that cannot be returned?
Yes. Certain items are not eligible for return, including:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Items that have been used, altered, or damaged after delivery
Customer Support
How can I contact Krafted Kitchen?
You can contact us through:
Email: support@kraftedkitchen.shop
Phone: +1 (760) 935-6278
Live Chat: Available on our website
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)
Business Address: 17100 Millikan Ave, Suite #2, Irvine, CA 92606, United States
We are happy to assist with questions about orders, shipping, payments, returns, and refunds.