Shipping policy

Last Updated: September 2026

Welcome to KcraftedKitchen. We are dedicated to ensuring that your kitchen products arrive safely, quickly, and transparently. This Shipping Policy explains our processing schedules, shipping methods, delivery times, and resolution processes for common order issues across the United States.

1. Order Processing Time & Daily Cut-Off

• Standard Processing Time: All orders are verified, packed, and shipped within 1 to 2 business days (Monday through Friday, excluding national public holidays).
• Daily Order Cut-Off Time: 5:00 PM Pacific Time (PT).
• Orders placed before 5:00 PM PT will begin processing the same or next business day.
• Orders placed after 5:00 PM PT, or over the weekend (Saturday & Sunday), will begin processing on the following business day.
• Peak Volume & Delays: During high-demand holiday seasons or promotional events, processing may take up to 3 business days. If a significant delay occurs, our support team will notify you directly via email.

2. Shipping Options, Carriers & Delivery Estimates

We ship exclusively within the United States using reliable carriers including USPS, UPS, FedEx, and DHL. Delivery timeframes represent the total estimated time after your package has been handed over to the carrier.

• Taxes & Hidden Fees: We do not charge hidden shipping fees. Applicable state sales taxes will be calculated and clearly displayed on your Checkout page before payment.

3. Shipping Destinations & Address Restrictions

• Coverage Area: We currently ship exclusively to physical residential and commercial addresses within the contiguous United States.
• P.O. Boxes & APO/FPO Addresses: Standard Shipping is available to P.O. Boxes and APO/FPO military addresses via USPS.
• International Shipping: We do not offer international shipping outside the United States at this time.

4. Order Tracking & Status Updates

• Shipment Confirmation: Once your order is packaged and dispatched, you will receive an automated Shipping Confirmation Email containing your tracking number and carrier details.
• How to Track: You can track the status of your delivery at any time via our [Track Order Page] using your Order Number and Email Address.
• Carrier Sync Delay: Please allow 24 to 48 hours for tracking activity to register in the carrier’s system after receiving your tracking code.

5. Address Changes & Order Cancellation

• Address Updates: Customers are responsible for verifying the complete and accurate shipping address (including suite, apartment, or unit numbers) at checkout.
• If you notice an error, please contact us immediately at support@kraftedkitchen.shop.
• Once an order enters processing or has been transferred to the carrier, we cannot modify the shipping address.

6. Issues with Delivery (Damaged, Lost, or Missing)

We inspect every order before dispatch. However, if an issue occurs during transit:

• Damaged Items: If your package arrives visibly damaged or defective, please take clear photos of the damaged item and packaging, and contact us within 48 hours of delivery. We will send a free replacement or issue a full refund upon verification.
• Lost in Transit: If your package has not moved in tracking for more than 7 business days past the estimated delivery window, please contact our support team. We will file a carrier investigation and reship or fully refund your order.

• Packages Marked "Delivered" but Missing:

  1. Check around your property, porch, side doors, and with neighbors or building managers.

  2. Wait 24 hours (carriers occasionally scan packages as delivered shortly before arrival).

  3. If you still cannot locate it, contact us. We will assist you in filing an official claim with the carrier (USPS/UPS/FedEx) to resolve the issue.

For complete details on returning items after delivery, please review our [Return & Refund Policy].

7. Customer Support & Business Information

If you have questions, feedback, or need urgent assistance with an order, our customer service team is ready to help:

Business Email: support@kraftedkitchen.shop

Business Phone: +1(760)935-6278

Live Chat: Available on website

Business Hours: Monday- Friday, 9:00AM - 5:00PM (PT)

Business Address: 17100 Millikan Ave, suite#2, Irvine, CA 92606, United States