Refund policy

Last Updated: September 2026

At Krafted Kitchen, customer satisfaction is our top priority. We want you to love your purchase! If you are not completely satisfied with your order, we offer a hassle-free, 30-day return policy with no hidden fees or restocking charges.

Return Window & Eligibility

You have 30 calendar days from the date your package is marked as delivered to request a return.

To qualify for an approved return:

  • The item must be unused, unwashed, and in its original condition. 
  • The item must be returned in its original packaging, including all parts, accessories, and tags. 
  • Proof of purchase (Order Number and Email Address used at checkout) is required.

Free Returns & How to Initiate a Return

  • We are proud to offer Free Returns on eligible items! To start a return, please follow these steps:
  • Submit Request: Email our support team at support@kraftedkitchen.shop with your Order Number and the reason for the return.
  • Receive Shipping Label: Once your request is reviewed and approved, we will send you a Prepaid Return Shipping Label via email.
  • Pack & Ship: Pack the item securely in its original packaging, attach the prepaid shipping label to the outside, and drop it off at the designated carrier location (USPS / UPS / FedEx).
  • Important: Please do not send your purchase back to the manufacturer or address without prior approval. Unauthorized returns will not be processed or refunded.

Restocking Fees & Return Shipping Cost

  • Restocking Fees: $0.00 (We do NOT charge restocking fees). 
  • Return Shipping Fees: $0.00 (Free prepaid shipping labels are provided for all approved returns within the contiguous United States).

Refunds & Processing Schedule

  • Inspection: Once your return package arrives, our team will inspect the item within 2 to 3 business days.
  • Approval Notification: You will receive an email notifying you whether your return has been approved or rejected based on the item's condition. 
  • Payment Credit: If approved, your refund will be automatically processed to your original method of payment.
  • Posting Time: Please allow 5 to 10 business days for the credited funds to appear in your bank or credit card account, depending on your financial institution's processing speed.

Damaged, Defective, or Incorrect Items

  • We take extreme care in packaging your products, but if an issue occurs during transit:
  • Please inspect your order upon delivery and contact us within 7 calendar days if the item is damaged, defective, or if you received the wrong item.
  • Email support@kraftedkitchen.shop with your Order Number, a brief description, and clear photo/video evidence of the damage or discrepancy.
  • Upon verification, we will send an immediate free replacement or issue a full refund, and we will cover all associated costs.

Exchanges

  • The fastest way to ensure you get what you want is to return the item you have. Once the return is approved and received, you can make a separate purchase for the new item.

Non-Returnable & Final Sale Items

  • To maintain hygiene and product integrity, the following items cannot be returned:
  • Gift cards / E-gift certificates 
  • Products marked as "Final Sale" or "Clearance" 
  • Items that show obvious signs of use, alteration, or intentional damage after delivery

Order Cancellation & Address Changes

  • Order Cancellation: You can cancel your order at any time until it is fulfilled and dispatched. Once your order has been processed and handed over to the carrier, it cannot be canceled. If your order has already been fulfilled, you can initiate a return for a full refund upon delivery according to our policy. 
  • Address Updates: Customers are responsible for verifying their shipping address at checkout. If you notice an error, please contact us immediately at support@kraftedkitchen.shop before fulfillment. Once shipped, address changes cannot be guaranteed.

Contact Us & Business Details

For any questions, concerns, or assistance with your return, please reach out to our dedicated support team:

Business Email: support@kraftedkitchen.shop

Business Phone: +1(760)935-6278

Live Chat: Available on website

Business Hours: Monday- Friday, 9:00AM - 5:00PM (PT)

Business Address: 17100 Millikan Ave, Suite#2, Irvine, CA 92606, United States